Following six years in Parliament, Ranil Jayawardena MP hopes to identify an experienced, organised and enthusiastic self-starter to fulfil this role.

This could be a part-time or term-time role, to enable candidates who would otherwise not be able to apply to do so. Equally, it could be a full-time role, for a candidate who is looking for that. We are focused on finding the right candidate.

The successful applicant will have a background working in politics, public affairs and/or Parliament – or significant experience from working in customer service and/or complaints management; a strong work ethic; excellent attention to detail; and be willing to work as a team player.

Key responsibilities:

• Deal professionally and confidentially with standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face. Ongoing communication may be required;
• Draft responses to constituents; log all cases; monitor progress and ensure all identified actions are taken;
• Gather relevant information to assist with resolving cases;
• Liaise with Government departments, executive agencies, local government and charities to resolve constituency matters;
• Assist with surgeries, public meetings and other visits, and follow up as appropriate;
• Critically analyse patterns of enquiries and articulate the findings in reports and communication with the MP and other staff members;
• Ensure records are kept and information managed confidentially in line with the data protection legislation;
• As part of agile working, there may be a requirement to work outside of the normal working hours and travel for work occasionally.

Skills and values:

• Sound judgement;
• Excellent attention to detail;
• Project management;
• Fluent and clear written style;
• Good communication skills;
• Self-starter and team player; 
• A commitment to the aims and values of the Conservative Party;
• Demonstrable knowledge and experience of customer service, complaints management, politics, public affairs and/or Parliament.