ATOL (which stands for Air Travel Organiser’s Licence) is a UK financial protection scheme, established in 1973, which protects consumers booking air package holidays against the insolvency of their travel business. Over the years ATOL has become a household name and has proved itself to be hugely valuable to consumers, in particular following the failures of Thomas Cook and Monarch. ATOL continues to form a major part of the consumer protection landscape in aviation, and the CAA is committed to ensuring it remains up to date and keeps pace with the changing nature of the industry and consumer preferences.

As the Principal for ATOL Policy and Assurance your primary role will be to assess the effectiveness of our current policies for ATOL and to lead on their continued development. You will need to consider numerous impacting factors including consumer awareness and understanding of ATOL, the extent and nature of the protection offered by ATOL, and the impact of new technologies and business practices. You will take the lead on the delivery of major ATOL policy projects. This will be done in line with the CAA’s strategy and statutory objectives.

This role will put you at the heart of decision making and stakeholder management for ATOL. You will become the go-to individual for both internal and external partners and it is vital that you are able to expertly engage with relevant and influential partners from government, industry and other CAA teams/departments. To achieve this, you will need to embody ATOL, representing the scheme at events and forums across the country.

About You

Graduate level educated or equivalent experience.
‘Advanced-expert’ level of knowledge, skills and competency in a field relevant to consumer and/or regulatory policy.
Professional experience of the following in a regulatory setting:
Development of regulatory / consumer policy, including the delivery of major policy projects
Extensive partner management with a proven track record to form relationships internally and externally
Strong communication and influencing skills
Strong data analysis skills – an ability to analyse sophisticated data sets quickly and accurately to identify trends and anomalies
Knowledge and understanding of the implementation of management systems with experience implementing policies and procedures