Key Tasks

• Ensure that the caseworker system is monitored and quality remains high.
• Provide advice and support to constituents on a variety of issues through liaison with Government agencies, the voluntary sector and others to resolve matters.
• Liaise with Council Members and their officers to resolve matters for constituents.
• Brief the MP on important casework updates and developments.

Key Responsibilities

• Attend occasional surgeries and other meetings to assist the Member in dealing with constituents’ issues.
• Deal with daily queries from members of the public by phone, email, letter or in person, taking the appropriate initial action to resolve, document or escalate their concerns or enquiries.
• Manage own caseload and progress of casework, ensuring all cases are logged updated with any actions taken and outstanding queries are followed up, with urgent cases reported to the Member.
• Assist with the work of other colleagues if and when required and communicate appropriately with internal and external contacts.
• Analyse, evaluate and interpret data to ensure the Member is accurately informed on key issues.
• Undertake research from readily available sources.
• Candidates should have excellent written and oral communication skills as well as the usual IT skills.
• Candidates should also have common sense, sound judgement, excellent organisational skills and the ability to work on their own initiative.