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Reference: 84660

Date Added: 17 June 2022
Closing Date: 27 June 2022

Job Title: Caseworker

Working For: Tom Hunt MP (Ipswich)

Location: London

Salary: In line with IPSA Pay Scales

Length of Contract: Permanent

Job Details

Key Tasks

  • Ensure that the caseworker system is monitored and quality remains high.
  • Provide advice and support to constituents on a variety of issues through liaison with Government agencies, the voluntary sector and others to resolve matters.
  • Liaise with Council Members and their officers to resolve matters for constituents.
  • Brief the MP on important casework updates and developments.

Key Responsibilities

  • Attend occasional surgeries and other meetings to assist the Member in dealing with constituents’ issues.
  • Deal with daily queries from members of the public by phone, email, letter or in person, taking the appropriate initial action to resolve, document or escalate their concerns or enquiries.
  • Manage own caseload and progress of casework, ensuring all cases are logged updated with any actions taken and outstanding queries are followed up, with urgent cases reported to the Member.
  • Assist with the work of other colleagues if and when required and communicate appropriately with internal and external contacts.
  • Analyse, evaluate and interpret data to ensure the Member is accurately informed on key issues.
  • Undertake research from readily available sources.
  • Candidates should have excellent written and oral communication skills as well as the usual IT skills.
  • Candidates should also have common sense, sound judgement, excellent organisational skills and the ability to work on their own initiative.

Upon appointment you will be required to comply with the Baseline Personnel Security Standard, undertaken by the Members’ Staff Verification Office (MSVO). See Members’ Staff Verification Office (MSVO) page for further info. MPs generally pay staff in accordance with IPSA guidelines.

Closing Date: 27 June 2022

Interview/Start Dates

An appointment may be made before the closing date if the right candidate is identified sooner.

Start date as soon as possible.

Application Details

Please send CV and covering letter to Alexander Rogers: Alexander.Rogers@parliament.uk 

Website: https://www.tom4ipswich.com

Additional Notes