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Reference: 84700

Date Added: 21 June 2022
Closing Date: 12 July 2022

Job Title: Help to Claim Welfare Rights Adviser / MAT Debt Adviser

Working For: Citizens Advice Leeds

Location: Leeds/ Hybrid Working

Salary: £20,444 - £27,514

Length of Contract: Role 1: Fixed Term contract/ Role 2: Permanent

Job Details

Citizens Advice Leeds is working for a fairer society where people are free from the effects of poverty and injustice. We are a local charity helping over 30,000 people a year to resolve financial, housing, employment and other legal issues. We will re-open our face-to-face services later this year but much of our advice will still be delivered by telephone and online channels.

If you’d like to join our team helping service users find solutions to their problems, we have a number of opportunities open to qualified and trainee candidates who will bring enthusiasm, strong communication skills and a focus on delivering positive outcomes to their work.

Job Details

Role 1: Help to Claim Welfare Rights Adviser/Trainee

As a Welfare Rights Adviser/Trainee you will join our established Help to Claim team helping people to make claims for Universal Credit through to their first payment. You will play a key role in ensuring our clients receive good quality advice via telephone and digital channels, including carrying out benefits checks, assisting with applications, and contributing to team rotas and targets.

Good attention to detail, strong IT skills and a focus on good customer service are some of the key attributes needed for this role.

Role 2: MAT Debt Adviser / Trainee

Based within our Money Advice Team, you will contribute to the delivery of money advice services that meet high quality standards with a strong focus on customer service. You will work to meet individual targets which contribute to the achievement of team targets and objectives.
These roles are open to candidates on a trainee basis, as well as qualified money advisers.

Closing Date: 12 July 2022

Interview/Start Dates

Closing date: 10am 12 July 2022

Interview date: 18 July 2022 onwards

Application Details

Further information and application packs for the above posts can be downloaded from our website https://citizensadviceleeds.org.uk/working-for-us/ 

Website: https://citizensadviceleeds.org.uk/

Additional Notes