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Reference: 85538

Date Added: 13 August 2022
Closing Date: 4 September 2022

Job Title: Constituency Office Manager / Caseworker

Working For: Elliot Colburn MP (Carshalton and Wallington)

Location: London

Salary: In line with IPSA pay scales

Length of Contract: Permanent

Job Details

Elliot Colburn MP is looking to recruit for two full-time roles in his constituency office in South London: Constituency Office Manager and Caseworker. 

Constituency Office Manager 

Responsibilities 

• Supervise constituency office team members in the delivery of casework responsibilities
• Lead a professional administrative support function
• Manage the MP’s diary and email inbox
• Implement outreach projects
• Work closely with the MP’s Chief of Staff
• Deal with large numbers of queries, as well as assisting on complex cases from members of the public by phone, email, social media or face to face
• Ensure records are kept and information managed confidentially in line with the data protection legislation
• Assist with constituent surgeries and other meetings and follow up as appropriate
• Manage work experience and apprenticeship programs

Person Specification 

• Experience working in an MP’s office 
• Highly organised and able to prioritise a demanding workload to meet tight deadlines
• Ability to supervise other team members and work effectively as part of a team
• A highly motivated staff member with a positive can-do attitude
• Outstanding written and verbal skills with keen attention to detail
• A calm and sympathetic manner with an ability to deal with difficult situations

Caseworker 

Responsibilities 

• Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public
• Draft responses to constituents
• Ensure records are kept and information managed confidentially in line with the data protection legislation
• Ensure that each case is dealt with promptly, sensitively, confidentially and accurately 
• Assist with constituent surgeries and other meetings and follow up as appropriate
• Log all cases, monitor progress and ensure all identified actions are taken

Person Specification 

• Organised and able to prioritise a demanding workload 
• A calm and sympathetic manner with an ability to deal with difficult situations
• Strong oral and written communication skills
• The ability to work effectively as part of a small team

Upon appointment you will be required to comply with the Baseline Personnel Security Standard, undertaken by the Members’ Staff Verification Office (MSVO). See Members’ Staff Verification Office (MSVO) page for further info. MPs generally pay staff in accordance with IPSA guidelines.

Closing Date: 4 September 2022

Interview/Start Dates

Shortlisted candidates for both roles will be invited to attend first round interviews before the end of September.

Application Details

Applicants for both roles should send their CV and covering letter, outlining why they are suitable for the role they are applying for, to Lewis Preston, Mr Colburn’s Chief of Staff, by email: lewism.preston@parliament.uk

For the Constituency Office Manager role, please include "COM application" in the subject line of the email. 

For the Caseworker role, please include "Caseworker application" in the subject line of the email.

Website: http://www.elliotcolburn.co.uk

Additional Notes