Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

Citizens Advice is here to give people the knowledge and the confidence they need to find their way forward - whoever they are, and whatever their problem. Sadly, we’ve never been more needed. With millions of people affected by the rising cost of living, we’re seeing unprecedented demand for our services from people in crisis.

Influencing government, to help deliver tangible solutions that can make a real difference, is vital. We’re looking for an outstanding public affairs professional to lead activity that delivers meaningful change around some of the biggest issues facing society right now.

We’re looking for an experienced person with a passion for social justice and a wide range of skills, from exceptional judgement to excellent team leadership, with the personal authority, political insight and relationships required to be an influential senior leader and engage stakeholders at all levels.

You’d be joining a directorate with an impressive track record of achieving change. Our strong brand, unique insights and policy expertise will give you unparalleled access and opportunities to influence decision makers.

This is an exciting opportunity to join a team to deliver change at a time when our work has never been more needed.

Our commitment to flexible working extends to where we work. As Covid restrictions ease, Citizens Advice are moving towards a permanent mix of office and home based working which will give much more choice to staff, while still maintaining the best of collaborative working.

The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.