• Dealing with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face. Ongoing communication may be required
• Draft responses to constituents
• Ensure records are kept and information managed confidentially in line with the data protection legislation
• Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP
• Gather relevant information to assist with resolving cases
• Log all cases; monitor progress and ensure all identified actions are taken
• Retaining records and information confidentially and in line with the Data Protection Act
• There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally

The successful candidate will:

• Have excellent communication and interpersonal skills, as well as be a team player
• Have some experience of working with members of the public
• Have an ability to take the initiative and work proactively to manage competing deadlines, to prioritise tasks and work independently
• Have an excellent attention to detail, especially in written communications
• Have the ability to work in a sensitive and confidential manner at all times
• Excellent IT skills including Microsoft Office packages
• Understand the importance of good customer service