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Reference: 85948

Date Added: 14 September 2022
Closing Date: 7 October 2022

Job Title: Caseworker - Part Time

Working For: Mark Eastwood MP (Dewsbury)

Location: Dewsbury

Salary: In Line with IPSA Pay Scales

Length of Contract: Permanent

Job Details

Mark Eastwood, Member of Parliament for Dewsbury, is looking to recruit a Part-time Caseworker to join his constituency office, based in Dewsbury.
 
Key Responsibilities include:
  • Dealing with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face. Ongoing communication may be required
  • Draft responses to constituents
  • Ensure records are kept and information managed confidentially in line with the data protection legislation
  • Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP
  • Gather relevant information to assist with resolving cases
  • Log all cases; monitor progress and ensure all identified actions are taken
  • Retaining records and information confidentially and in line with the Data Protection Act
  • There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally

The successful candidate will:

  • Have excellent communication and interpersonal skills, as well as be a team player
  • Have some experience of working with members of the public
  • Have an ability to take the initiative and work proactively to manage competing deadlines, to prioritise tasks and work independently
  • Have an excellent attention to detail, especially in written communications
  • Have the ability to work in a sensitive and confidential manner at all times
  • Excellent IT skills including Microsoft Office packages
  • Understand the importance of good customer service

Upon appointment you will be required to comply with the Baseline Personnel Security Standard, undertaken by the Members’ Staff Verification Office (MSVO). See Members’ Staff Verification Office (MSVO) page for further info. MPs generally pay staff in accordance with IPSA guidelines.

Closing Date: 7 October 2022

Interview/Start Dates

Interviews will be held during the week of 18 October 2022.

Application Details

Interested applicants should email their CV and a Covering letter to Sarah Ward (Office Manager) to sarah.ward@parliament.uk

Website: https://www.markeastwood.org.uk/

Additional Notes