Afzal Khan is looking for a caseworker (part time, 0.6 FTE) to join his team based in the constituency. The role covers a broad range of casework, but will be mainly focused on problem-related casework.

Training will be provided as needed. The role may require some flexibility on working hours.
Key responsibilities include:

• Handling large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media, or face to face.
• Getting to know and understand local issues, so that local knowledge is reflected in case handling.
• Gathering relevant information to assist with resolving cases, contact appropriate external stakeholders as appropriate.
• Drafting responses to constituents.
• Ensuring that each case is dealt with promptly, sensitively, confidentially, and accurately in accordance with the MP.
• Logging all cases; monitor progress and ensure all identified actions are taken.
• Ensuring records are kept and information managed confidentially in line with data protection legislation.
• Retaining records and information confidentially and in line with the Data Protection Act.
• Attending surgeries and other meetings as appropriate.
• There may also be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally.

Work days are flexible, but must be able to work on Friday.

Essential:

• Have excellent communication and interpersonal skills, as well as be a team player.
• Have some experience of working with members of the public.
• Have an ability to take the initiative and work proactively to manage competing deadlines, to prioritise tasks and work independently.
• Have an excellent attention to detail, especially in written communications.
• Have the ability to work in a sensitive and confidential manner at all time
• Excellent IT skills including Microsoft Office packages.

Desirable

• Experience as a caseworker for a Member of Parliament.