Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

The Service Delivery Manager sits in the Wales Funded Services team, which is part of the Operations directorate at National Citizens Advice. The team is responsible for the operational design, implementation and delivery of core client facing services in Wales delivered by Citizens Advice.

As a Service Delivery Manager, you’ll be responsible for facilitating and monitoring sub-grant compliance and performance of delivery partners in line with funder requirements. You’ll manage relationships with a group of local Citizens Advice offices in Wales, ensuring effective delivery of services to clients.

Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service.

Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. If you are disabled and meet our minimum criteria you will be guaranteed an interview for this role and we will provide reasonable adjustments as needed. We follow the social model of disability.

We’re a flexible employer, so this role may suit anyone who’d prefer a flexible arrangement to help their work/life balance. We’re usually flexible on location too as many of our colleagues spend most of their time working remotely and only meet in person every quarter.