The role requires an enthusiastic person to support the office of Grant Shapps MP in dealing with a variety of constituency issues.

The successful applicant should have the ability to work in a fast paced office with a dynamic team and expect to work to tight deadlines.

Previous experience with caseworker.mp would be ideal, as we would aim for the successful candidate to slot in quickly. 

Key Responsibilities

• Deal with daily queries from members of the public by phone, email, letter or in person, taking the appropriate action to resolve, document or escalate their concerns or enquiries.
• Manage own caseload and progress of casework, ensuring all cases are properly logged, updated with any actions taken, and outstanding queries are followed up.
• Assist with the work of other colleagues if and when required and communicate appropriately with internal and external contacts.
• Analyse, evaluate, and interpret data to ensure the Member is accurately informed on key issues.
• Undertake research from readily available sources.
• Attend occasional surgeries and other meetings to assist the Member in dealing with constituent issues.
• There may be a requirement for the role holder to work outside of normal working hours and travel for work occasionally.

Personal Specification

• Excellent written and verbal communication skills
• Excellent time management and organisational skills, including the ability to work under pressure and meet tight deadlines
• Ability to manage own workload and prioritise well
• Common sense and sound judgement
• Ability to deal with issues in a confidential and sensitive manner
• Works effectively in a small team
• Commitment to aims and values of the Conservative Party