The ideal candidate should be willing to listen and learn above all else, be self-motivated and have the potential to develop strong planning and organisational abilities, as well as possessing excellent written and oral communication skills.

Knowledge of the South West Hertfordshire constituency is essential, with Constituents and Local Residents strongly encouraged to apply.

This position would be ideal for a student or recent graduate looking to gain experience in politics and parliamentary procedure. Previous experience in a Westminster office is not necessary.

Key responsibilities:

• Assist surgeries and other meetings and follow up as appropriate
• Attend constituency meetings as appropriate
• Critically analyse patterns of enquiries and articulate the findings in reports and communication with the MP and other staff members
• Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face. Ongoing communication may be required
• Draft responses to constituents
• Ensure records are kept and information managed confidentially in line with the data protection legislation
• Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP
• Follow up on social media queries and comments
• Gather relevant information to assist with resolving cases
• Log all cases; monitor progress and ensure all identified actions are taken
• Manage and monitor social media enquiries, dealing with cases that do not need to be transferred to a higher level. Ensure all enquiries are dealt with in a timely manner
• Retain records and information confidentially and in line with the Data Protection Act
• There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally