Kelly is recruiting a full-time Caseworker/Constituency Support Officer to join her team based in the constituency office in Rochester.

The successful applicant will be an enthusiastic individual, be highly motivated and able to work as part of a small team. Outstanding written and oral communication skills are essential, as is the ability to multi-task and manage a large workload.

The successful candidate should be able to demonstrate the following skills:
• Excellent writing skills and telephone manner
• Strong organisational and research skills with good attention to detail
• A willingness to take on a variety of tasks
• Competent use of IT system

Key Responsibilities:
• Logging and progressing casework 
• Gather relevant information to assist with resolving cases and darfting responses to constituents.
• Organising and attending surgeries and other meetings to assist the Member in dealing with constituent issues.
• Draft responses or respond to constituents on any issues raised on behalf of the Member
• Deal with daily enquires from members of the public by telephone or in person, taking appropriate initial action to resolve, document or escalate their concerns or issues
• Manage own caseload and progress casework, ensuring all cases are logged and updated with any actions taken and outstanding queries followed up. 
• Maintain an up to date knowledge of relevant guidelines/legislation as appropriate in dealing with casework.
• Analyse and monitor patterns of issues highlighted through casework and produce reports.
• Ensure records of contact with constituents are kept, with details of each case by adhering to Data Protection Act principles and respect confidentiality of data at all times.
• Undertake general administrative tasks