1. Communications Officer - Full Time

• Establish, monitor and update a social media and online presence in the constituency
• Produce online graphics and video content, as well as publicising surgeries and news alerts etc
• Monitor media coverage, liaise with media, prepare press releases as required
• Liaise with the media, meeting deadlines as appropriate
• Analyse patterns of enquiries and produce reports
• Assist surgeries and other meetings and follow up as appropriate
• Attend constituency meetings as appropriate
• Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face.
• Ongoing communication may be required
• Draft responses to constituents
• There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally.

2. Caseworker - Full Time

• Analyse patterns of enquiries from constituents in the East End of Glasgow
• Assist surgeries and other meetings and follow up as appropriate
• Attend constituency meetings as appropriate
• Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face.
• Draft responses to constituents on behalf of the MP
• Ensure records are kept and information managed confidentially in line with the data protection legislation
• Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP
• Follow up on social media queries and comments
• Gather relevant information to assist with resolving cases
• Log all cases; monitor progress and ensure all identified actions are taken
• Retain records and information confidentially and in line with the Data Protection Act
• There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally