Spacehive, a tech-for-good company with a mission to make it easy for people to improve their local area, is looking for a new Project Support Executive who is passionate about community empowerment and delivering exceptional customer service, and who will be the first port of call for our project creators and their backers on their journey using our platform. We pride ourselves on the relationship we have with our users and 98% of our interactions with them are rated as good or excellent. This role is key to that success. As part of providing best-in-class support services, your core responsibilities will be to:

• Offer expert crowdfunding advice (which we will brief you on), helping people to plan and run their campaigns
• Communicate via email and phone to users in a clear, eloquent and friendly way
• Continuously review the support function & internal operations; finding and implementing ways to make efficiency gains whilst improving the quality of our users’ experience and customer satisfaction
• Continuous maintenance of our Help Centre, creating useful guides and video tutorials
• Lead on creating and delivering online workshops to educate and inspire new and existing project creators
• Investigate, resolve, escalate, and report potential issues raised by users
• Work with our product team, taking user insights and creative ideas to feed into our product development roadmap
  

Experience:

We’re looking for someone with at least a year’s experience in a customer-facing role delivering exceptional service in any capacity. We don’t necessarily need someone with years of experience, but our user base appreciates Spacehive for the people behind the platform, so it’s important that you’re able to demonstrate a passion for providing exceptional service and proactively seeking ways to help users further.

Terms and benefits:

• 26 working days holiday
• Workplace Pension
• Flexible WFH/Office arrangement
• A sociable tight-knit team working together to deliver the company mission
• 3pm Friday finish
• EMI share options