We are looking for a Constituency Caseworker to join my busy team based at Chadderton Town Hall.

We support around 8,000 personal casework and campaign lobbies from constituents each year, helping many people to get a fair deal from government departments and local public bodies, including housing, welfare, education, and health services to name just a few. Many cases are personal and often sensitive and so a high level of humility and compassion, as well as an attention to detail, good organisation and a professional manner is required.

Role responsibilities

• Assist surgeries and other meetings and follow up as appropriate.
• Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media, or face-to-face. Ongoing communication may be required.
• Gather relevant information to assist with resolving cases.
• Log all cases; monitor progress and ensure all identified actions are taken.
• Ensure records are kept and information managed confidentially in line with the data protection legislation.
• Draft responses to constituents.
• Critically analyse patterns of enquiries and articulate the findings in reports and communication with the MP and other staff members.
• Establish, monitor, and update a social media and online presence in the constituency. Produce online graphics and video content, as well as publicising surgeries and news alerts etc.
• Establish, monitor, and update a social media and online presence in the constituency. Produce online graphics and video content, as well as publicising surgeries and news alerts etc.
• Manage and monitor social media enquiries, dealing with cases that do not need to be transferred to a higher level. Ensure all enquiries are dealt with in a timely manner.
• Ensure that each case is dealt with promptly, sensitively, confidentially, and accurately in accordance with the MP.
• A working knowledge of IT including basic Microsoft packages including Word, Outlook, Excel and Powerpoint is essential, and training can be provided if needed on our specialist casework tracking and reporting system.
• A driving license would be an advantage as you will also support constituency-based events as required. Evenings and weekend working will be required in support of advice surgeries and public meetings on casework related issues.