Rachel Reeves MP is looking to appoint a caseworker to join the hard-working, fast-paced and committed constituency office team.

Applicants should have a strong command of written and spoken English, a good telephone manner and be efficient and well organised with strong attention to detail and a genuine passion to serve the constituents of Leeds West.

This would be an ideal opportunity for a candidate with previous experience as a caseworker, although applications will be considered for those without specific casework experience.

The post holder will be working on an initial contract of six months with the possibility of an extension dependent on business need.

Responsibilities will include, but are not limited to:

• Critically analyse patterns of enquiries and articulate the findings in reports and communication with the MP and other staff members.
  
  
• Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face-to-face in a timely manner.
  
  
• Deal with large quantities of casework in a timely manner, drafting responses to constituents, gathering relevant information to assist with resolving cases, and liaising with the team or external organisations to resolve cases.
  
  
• Log all cases; monitor progress and ensure all identified actions are taken.
  
  
• Ensure records are kept and information managed confidentially in line with data protection legislation.
  
  
• Ensure that each case is dealt with promptly, sensitively, confidentially and accurately.
  
  
• Accompany and assist at constituency visits, meetings, surgeries and other meetings and follow up as appropriate.

There will be a requirement for the post holder to occasionally work outside of the normal working hours and travel for work, with agreement.

The ideal candidate will be able to demonstrate:

• Excellent written communication and organisational skills.
  
  
• Excellent time management and multitasking skills.
  
  
• Capacity to manage a high and complex workload.
  
  
• Ability to work effectively in a small team.
  
  
• Sympathy with the aims and values of the Labour Party.