Rachel Hopkins MP is looking for an experienced, motivated and organised Senior Caseworker to join her constituency team. The Senior Caseworker serves as a first point of contact for constituents providing information, advice and support on a wide range of matters, including housing, benefits, health, education, and immigration.
You will work with the existing part-time Senior Caseworker and Office Manager to ensure that our constituent’s cases are dealt with promptly, professionally, and accurately.
You will be responsible for managing a high volume and sometimes complex case load, liaising with local councils, government departments and others, to help resolve matters for our constituents.

Key responsibilities
• Handle casework queries from members of the public by phone, email, or face-to-face
• Ensure cases are logged, monitored, progressed, and all identified actions are taken, proactively progressing your cases and keeping constituents informed
• Ensure all cases are dealt with sensitively, confidentially and accurately, and in a timely manner in accordance with our policies and data protection legislation
• Ensure that all cases and decisions are properly documented, with all interactions noted, and followed up as appropriate
• Support the delivery of constituency surgeries and following up as appropriate
• Undertake general administrative duties to support the work of the office team and the MP

Skills and Experience
• Previous experience of handling casework at a senior level, in an MP’s office, public sector, or equivalent is essential
• An understanding of complex issues, including health, housing, immigration and SEND issues
• Excellent spoken and written communication skills when interacting with people at all levels
• A strong attention to detail with the ability to manage a large and varied caseload
• A can-do and proactive attitude with a demonstrable record of taking initiative
• Experience with Elected Technologies (caseworker.mp) is highly desirable
• An understanding of and sympathy with the aims, values and objectives of the Labour Party
• Knowledge of the Luton South & South Bedfordshire constituency, and local issues which may be relevant to constituents would be advantageous

We are a small collaborative team and can provide flexible working arrangements.