Irene Campbell MP is looking for a highly committed and organised Senior Casework Team Manager to work in her constituency office.

The role is ideal for a person with experience handling casework on an online casework management system, for example in an MP or MSP’s office, and with experience of supervising colleagues in a small team.

Key Responsibilities

Analyse, evaluate and interpret data to ensure the Member is accurately informed on key issues and is aware of trends
Assist with surgeries and other meetings and follow up as appropriate
Develop knowledge in specialist areas
Engage professionally, confidentially with care and integrity with members of the public, through telephone enquiries, social media, emails and face to face
Ensure all cases are logged; monitor progress and ensure all identified actions are taken
Ensure records are kept and information managed confidentially and in line with data protection legislation
Ensure that all cases and decisions are properly documented, writing clear concise reports containing analysis, explanation of the findings and conclusions, and appropriate action plan, to include monitoring and communication procedures.
Establish a social media presence in the constituency and publicise surgeries etc.
Exercise a high level of autonomy in reaching decisions on cases based on the evidence
Follow up on social media queries and comments
Gather relevant information to resolve or progress cases
Liaise and engage with external providers and suppliers as and when required
Liaise with Government agencies, voluntary sector and others to resolve constituency matters
Manage a large caseload of complex cases, working in a professional, confidential, caring and sensitive manner
Manage and progress portfolio of casework appropriately
Manage and supervise other members of staff including coaching and mentoring
Manage projects
Research local, regional or national issues to support MPs' work
Respond professionally, sensitively, confidentially and with integrity to routine correspondence and enquiries by email, telephone, social media and face to face from constituents, the media, lobbyists and pressure groups
Take initial action on queries from members of the public, including responding on behalf of the MP as appropriate
There may be requirement for the role holder to work outside of normal hours and travel for work occasionally