Mary Creagh MP for Coventry East is recruiting a full-time Administrative Officer for her constituency office. The successful candidate will be organised, compassionate and professional, with excellent communication skills and able to support constituents in challenging circumstances.

Responsibilities

• Respond professionally to constituents by telephone, email and face-to-face
• Provide administrative support to Mary and the constituency team
• Assist with routine enquiries and support complex casework
• Monitor cases and complete agreed actions promptly
• Draft routine correspondence
• Identify when cases should be escalated within the team
• Monitor incoming correspondence, ensuring appropriate responses
• Manage personal information confidentially, in accordance with data protection legislation
• Assist with constituency surgeries, meetings, and visits including support on the day
• Support Mary's work with residents and communities across Coventry East
• Maintain up-to-date knowledge of relevant local services
• Work effectively with colleagues in both offices

Skills Required
Essential

• Excellent written and verbal communication
• Organised administrator with attention to detail
• Engage professionally with the public showing empathy for those in difficulty
• Manage competing priorities and follow up agreed actions
• Handle sensitive information appropriately and understand the importance of data protection
• Work proactively and complete tasks independently
• Work effectively as part of a small team
• Confident using Microsoft Office 365, including Outlook, Word, Excel and Teams; willing to learn case-management systems
• Commitment to providing a high standard of service to constituents
• Commitment to the aims and values of the Labour Party

Desirable

• Experience of casework, customer service or supporting the public
• Experience organising meetings, community events or public-facing activities
• Understands the role of an MP’s constituency office
• Knowledge of Coventry East and its communities

The postholder may occasionally be required to work outside normal working hours and travel for work.