Key responsibilities

Assist with surgeries and other meetings and follow up as appropriate.
Analyse patterns of enquiries and share the findings with the MP and other staff members.
Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email or face to face.
Draft responses to constituents and agencies as requires. 
Ensure records are kept and information managed confidentially in line with the data protection legislation.
Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP
Retain records and information confidentially and in line with the Data Protection Act
There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally