• Analyse patterns of enquiries and produce reports.
• Assist surgeries and other meetings and follow up as appropriate.
• Attend constituency meetings as appropriate.
• Critically analyse patterns of enquiries and articulate the findings in reports and communication with the MP and other staff members.
• Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media, or face-to-face. Ongoing communication may be required.
• Draft responses to constituents.
• Ensure records are kept and information managed confidentially in line with the data protection legislation.
• Ensure that each case is dealt with promptly, sensitively, confidentially, and accurately in accordance with the MP.
• Establish, monitor, and update a social media and online presence in the constituency. Produce online graphics and video content, as well as publicising surgeries and news alerts etc.
• Follow-up on social media requests.
• Gather relevant information to assist with resolving cases.
• Log all cases; monitor progress and ensure all identified actions are taken.
• Manage and monitor social media enquiries, dealing with cases that do not need to be transferred to a higher level. Ensure all enquiries are dealt with in a timely manner.
• Monitor media coverage, liaise with media, prepare press releases as required (on constituency, non-party-political matters).
• Produce press releases, liaise with the media, meeting deadlines as appropriate.
• Retain records and information confidentially and in line with the Data Protection Act.
• There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally.
• Ad-Hoc tasks as required.