Closing Date: 5 October 2026

Job Title: Membership & Engagement Manager

Working For: Liberal Democrats

Location: London

Salary: £36,000 to £40,000

Length of Contract: Permanent

Job Details

• Develop and lead strategies to grow and diversify the Party's membership and income streams, maintaining a strategic view of sector-wide trends and competitor activity.
• Design and own end-to-end member journeys — including onboarding and a data-driven lapsing-member "save" journey — to maximise retention and experience at every stage.
• Recruit, train, and manage a volunteer retention group (e.g., welcome callers), plus a wider volunteer/activist network, with clear targets, scripts, and safeguarding standards.
• Build the Party's online fundraising and digital membership capacity, including digital joining, renewal, and payment journeys, and liaise with the Head of Digital on relevant projects.
• Develop two-way member communication channels (surveys, forums, events) and initiatives that boost participation, engagement and retention.
• Evaluate membership options, benefits and income streams on an ongoing basis, reporting performance (including retention/lapsing rates) to senior management, stakeholders and relevant donors.
• Oversee effective CRM use, including segmentation, to support targeted retention activity.
• Build strong relationships across the Party (elected representatives, local parties, volunteers) and collaborate with colleagues (e.g., Head of Training and Engagement) to enhance the membership offer.
• Represent membership interests at national campaign meetings, feeding in relevant ideas.
• Manage a small team, including day-to-day line management of the volunteer retention group lead

Closing Date: 5 October 2026

Interview/Start Dates

w/c 12th October 2026

https://www.libdems.org.uk/work-for-us/federal-vacancy/membership-engagement-manager

 

Application Details

Please apply by attaching:

• An up-to-date copy of your CV.
• A covering letter, no more than two pages of A4 in length, indicating clearly how your experience and skills meet the criteria stated in this job description.

Website: https://www.libdems.org.uk/