Maya is looking for two enthusiastic and community-minded Caseworkers to join her friendly and supportive constituency team based in Ribchester. This is an opportunity to do meaningful work that has a direct impact on people's lives. Every day is different, and you will help constituents navigate public services, resolve problems, and access the support they need. We welcome applicants from a wide range of professional backgrounds. Political experience is not required, but successful candidates will be expected to support Labour values and demonstrate a commitment to fairness, equality, social justice, and public service.

Key Responsibilities
• Manage a varied caseload of constituent enquiries and requests for support.
• Communicate with constituents by telephone, email, letter and in person.
• Research issues and identify practical solutions.
• Liaise with government departments, local authorities, NHS organisations, housing providers and other agencies.
• Draft correspondence on behalf of the MP.
• Maintain accurate and confidential casework records.
• Prepare briefing notes and support constituency surgeries and meetings.

Person Specification

Essential Criteria
• Degree-level qualification or equivalent professional experience.
• Strong customer service experience.
• Experience of managing a varied workload and competing priorities.
• Experience of administrative work and maintaining accurate records.
• Excellent written and verbal communication skills.
• Strong organisational and time-management skills.
• Ability to analyse information and exercise sound judgement.
• Ability to handle confidential information with discretion.
• Good working knowledge of Microsoft Office including Outlook, Word, Excel and Teams.

Desirable Criteria
• Previous experience working as a Constituency Caseworker for a Member of Parliament or Local Authority.
• An interest in and understanding of local and national policy.
• Experience using case management, CRM or contact management systems.
• Experience liaising with public bodies and service providers.
• Experience drafting formal correspondence, reports or briefings.
• Understanding of and commitment to Labour values including fairness, equality and social justice.