Clive Jones MP is looking for a Senior Caseworker and Team Leader who has a passion for supporting local issues and casework to make sure that the people who live in the Wokingham Constituency have a strong voice in parliament. If you can multitask, see the bigger picture and manage a small team of caseworkers you would be an ideal fit for this team.

Key Responsibilities

• Handle a large volume of constituent queries by phone, email, and face-to-face meetings
• Line manage and lead and maintain a professional team
• Critically analyse patterns of enquiries and articulate the findings in reports and communication with the MP and other staff members
• Manage a diverse caseload, from standard enquiries to complex cases, ensuring prompt, sensitive and accurate responses
• Draft correspondence to constituents, government agencies, local authorities and other relevant organisations
• Maintain an efficient casework management system, logging all cases and monitoring progress
• Assist with MP surgeries, constituency meetings, managing security and follow-up actions as required
• Ensure all records and information are managed confidentially and in compliance with data protection legislation and office policies
• Assist with office administrative functions, including office supplies
• Research policy areas and public services to support casework resolution

Essential Skills and Experience

• Previous casework, advice work, administrative or customer service experience
• Ability to understand complex issues, including health, housing, immigration and SEND issues
• Ability to manage a demanding workload and prioritise effectively
• Strong organisational skills and close attention to detail
• Empathetic approach and strong interpersonal skills
• Excellent written and verbal communication skills
• Good IT skills, including Microsoft Office and googledrive
• Ability to work independently and as part of a small team
• Discretion and ability to handle sensitive information confidentially
• Research skills and the ability to quickly understand complex issues

Desirable Skills

• Understanding of local issues affecting Wokingham
• Knowledge of parliamentary, government, local authority or public service processes
• Sympathy with the aims and values of the Liberal Democrats