Key responsibilities
• Assist surgeries and other meetings and follow up as appropriate
• Attend constituency meetings as appropriate
• Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face. Ongoing communication may be required
• Draft responses to constituents
• Ensure records are kept and information managed confidentially in line with the data protection legislation
• Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP
• Gather relevant information to assist with resolving cases
• There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally
• Assisting with other administrative tasks as needed to support the effective functioning of the constituency office team 

Skills and values
• Excellent attention to detail;
• Ability to prioritise and manage a large workload independently;
• Fluent and clear written style;
• Good communication and teamwork skills;
• Proficiency in basic IT;
• Sympathetic to the aims and values of the Labour Party;