Key responsibilities will include : 

- Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media, or face-to-face. Ongoing communication may be required.
- Log all cases; monitor progress and ensure all identified actions are taken.
- Gather relevant information to assist with resolving cases.
- Draft responses to constituents.
- Assist surgeries and other meetings and follow up as appropriate.
- Ensure all enquiries are dealt with in a timely manner.
- Critically analyse patterns of enquiries and articulate the findings in reports and communication with the MP and other staff members.
- Manage and monitor casework enquiries received by social media.
- Ensure records are kept and information managed confidentially in line with the data protection legislation.

Desirable but not essential:

Experience of working in an MP's office or other office environment
Experience of using Caseworker.MP or another case management system
There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally. Applicants must be sympathetic to the aims and values of the Labour Party.

Upon appointment you will be required to comply with the Baseline Personnel Security Standard, undertaken by the Members’ Staff Verification Office (MSVO). See Members’ Staff Verification Office (MSVO) page for further info.