The Policy & Communications Assistant position is split between Communications (press, social media, web and other external communications) and Policy and campaign responses to Constituents. We will consider working from the Constituency office in Banbury, or Hybrid Working for the right candidate.

Key responsibilities:

Attend meetings as appropriate
Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face. Ongoing communication may be required
Draft responses to constituents
Ensure records are kept and information managed confidentially in line with the data protection legislation
Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP
Produce online graphics and video content, as well as publicising surgeries and news alerts etc.
Follow up on social media queries and comments
Gather relevant information to assist with resolving cases
Log all cases; monitor progress and ensure all identified actions are taken
Manage and monitor social media enquiries, dealing with cases that do not need to be transferred to a higher level. Ensure all enquiries are dealt with in a timely manner
Produce press releases, liaise with the media, meeting deadlines as appropriate
There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally.