Do you want a varied role where your work makes a real difference to people's lives? Are you organised, empathetic and motivated by public service?

Charlotte Cane MP is seeking an enthusiastic Support Officer to join her busy constituency team in Ely for 15 hours per week on a 12-month fixed-term contract.

Working closely with colleagues, you will manage a portfolio of constituent casework, particularly policy and campaign-related enquiries, while supporting Charlotte's engagement with local communities and contributing to constituency projects, events and communications.

Key Responsibilities
• Manage a portfolio of constituent casework, particularly policy and campaign-related enquiries, ensuring timely, accurate and sensitive handling.
• Liaise with constituents and stakeholders, gathering information, drafting correspondence and pursuing appropriate actions.
• Maintain accurate, confidential casework records in line with data protection requirements.
• Support constituency meetings and stakeholder engagement, including preparation and follow-up.
• Assist with constituency projects, community events and local initiatives.
• Support the Communications Officer with social media and other content.
• Undertake other reasonable duties, including occasional travel or out-of-hours working.

Person Specification

Essential
• Excellent written and verbal communication skills, with a professional and empathetic approach.
• Strong organisational skills, attention to detail and ability to manage competing priorities.
• Sound judgement, discretion and ability to handle sensitive information confidentially.
• Ability to work independently, take initiative and contribute effectively to a team.
• Good IT skills and willingness to learn new systems.
• A commitment to public service and supporting constituents from diverse backgrounds.

Desirable
• Experience in customer service, casework, administration or another public-facing role.
• Experience working with community organisations or supporting events.
• An interest in local issues, public policy or parliamentary work.
• Experience creating social media or other communications content.
• Ability to travel across the constituency, including to locations with limited public transport.