We are a busy friendly office, based in Wath-upon-Dearne, Rotherham.

This is a full-time job until 31 March 2027 and may extend but depends on IPSA staffing budget.

Job details:

Constituency asework and policy responses

Analyse patterns of enquiries and produce reports

Assist surgeries and other meetings and follow up as appropriate
Assist with the general day to day running of the office
Attend constituency meetings as appropriate
Critically analyse patterns of enquiries and articulate the findings in reports and communication with the MP and other staff members
Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face. Ongoing communication may be required
Draft responses to constituents
Ensure records are kept and information managed confidentially in line with the data protection legislation
Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP
Follow up on social media queries
Gather relevant information to assist with resolving cases
Log all cases; monitor progress and ensure all identified actions are taken
Manage and monitor social media enquiries, dealing with cases that do not need to be transferred to a higher level. Ensure all enquiries are dealt with in a timely manner
Retain records and information confidentially and in line with the Data Protection Act
There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally.