Siobhain is looking for a hardworking, enthusiastic, highly motivated and forward-thinking individual to join her casework team. The successful candidate will work closely with colleagues to deliver high-quality, timely and effective correspondence on personal casework. They will play an important role in ensuring constituents receive a responsive and well-informed service.

Key Responsibilities
• Supporting the casework team with correspondence on sensitive issues including housing, immigration, crime and ASB
• Ensuring timely and accurate responses, including proactive updates to constituents
• Answering and responding to constituent calls
• Escalating casework enquiries to ministerial level where appropriate
• Attend casework meetings and constituency visits with Siobhain as needed
• Arrange, attend and assist with surgery appointments as needed
• Support the running of events both in Westminster and the constituency
• Assisting with constituent tours and visits to the parliamentary estate
• Ensure records are kept and information managed confidentially in line with the data protection legislation

Essential Skills
• Excellent written and oral communication skills and IT skills
• Highly organised, efficient with an eye for detail
• Ability to balance competing demands in a fast-paced environment
• Ability to work both proactively and reactively often at speed
• Ability to work independently and to confidently use your own initiative, as well as work effectively as part of a team
• A completer-finisher with the ability to juggle a wide range of complex tasks
• Good with people and the ability to remain kind and polite with everyone

Desirable Experience
• Working in an MP's office or other similar busy office environment
• Handling confidential/sensitive information in a professional environment
• Handling telephone correspondence in a customer-facing setting
• Producing briefings or notes for meetings
• An interest in politics and knowledge of the role of an MP
• Sympathetic to the aims and values of the Labour Party