Mike Martin MP is seeking a Casework Assistant to join his friendly, hardworking team. The successful candidate will support Mike and the team to handle the large volume of correspondence he receives. You’ll help resolve constituents’ issues, making a real difference to their lives. You'll be enthusiastic, self-motivated, adaptable and have a ‘can do’ attitude.

This is a part-time role. The hours and working pattern will be decided with the successful candidate.

Key responsibilities:

• Assess and triage correspondence to identify how issues might be addressed
• Draft responses to constituents and letters to agencies
• Log all cases, monitor progress and ensure actions are taken
• Manage a large caseload, ensuring each case is dealt with promptly, professionally, sensitively and accurately
• Develop knowledge in specialist areas

Essential skills and experience:

• Excellent written and verbal communication skills
• Problem solving skills
• Strong organisational abilities with attention to detail
• Ability to work both independently and as part of a small team
• Empathetic approach with strong interpersonal skills
• IT literate
• Sympathetic to the aims and values of the Liberal Democrats

Desirable skills:

• Previous casework / customer service experience
• Familiarity with local issues, parliamentary or governmental processes