This is an exciting opportunity for a motivated and enthusiastic individual to join Ed Davey’s busy constituency team as a full-time Caseworker. The role will include providing information, advice and support to constituents on a variety of issues and liaising with Government agencies, the voluntary sector and others to help resolve matters on behalf of constituents.

Duties and responsibilities include but not exclusive to:

• Ensure all cases are logged, monitor progress and ensure all identified actions are taken, including drafting responses and providing advice and support to constituents
• Manage and progress portfolio of casework, ensuring cases are actioned in a sensitive, confidential and timely manner and records are kept and information managed confidentially and in line with GDPR
• Gather relevant information to resolve or progress cases and liaise with Government agencies, voluntary sector and others to resolve constituency matters
• Develop specialist knowledge as appropriate for casework

Person Specification:

• A demanding role, this position would suit someone who enjoys problem solving, has excellent interpersonal skills and is highly organised. Ideal for someone with knowledge of housing, immigration, welfare benefits and public services.

The following skills/characteristics are essential:
• Organisational, case management and time management skills
• An appreciation of the importance of attention to detail and a thorough approach to completing work
• Excellent communication and writing skills
• Ability to work as part of a team

Applicants seeking a change of role may be considered if they have transferable skills useful to this role.