Shaun Davies MP is looking for an organised, proactive and approachable Administrative Officer to join his busy constituency team in Telford.

This full-time role (37.5 hours per week) is central to the day-to-day running of the office, helping constituents receive a professional, responsive and supportive service and providing practical support across the team.

Salary: £25,528–£32,893 (Outside London band). Starting salary £26,000, with progression within the band. Six-month probationary period.

Key responsibilities:

• Manage the office’s shared inboxes, telephone calls, post and visitors, recording, prioritising and allocating enquiries promptly.
• Respond to routine constituent enquiries and straightforward administrative matters, referring more complex casework to colleagues.
• Support caseworkers with accurate records, correspondence, follow-up and monitoring response times.
• Maintain databases, filing systems and records, ensuring confidentiality and compliance with data protection requirements.
• Coordinate meetings, appointments and constituency diary commitments, prepare briefing packs and take minutes.
• Support community events, MP surgeries and visits, including bookings, guest lists, logistics and on-the-day assistance.
• Provide administrative support to colleagues on communications, projects and other priorities, including extra capacity during busy periods.
• Order supplies and liaise with suppliers to support the Telford and Westminster offices.
• Assist with office expenditure records, invoices and routine administration through IPSA Online.
• Help improve office processes and maintain positive relationships with constituents and local organisations.

Candidate Qualities:

• Strong organisational skills, attention to detail and ability to manage competing priorities.
• Clear written and verbal communication and a helpful, empathetic approach to the public.
• Confidence using Microsoft Office, email and databases.
• Discretion with sensitive information, sound judgement and ability to work independently and as part of a team.
• Experience in administration, customer service or a public-facing environment is desirable. Occasional evening work and travel may be required.
• Sympathetic to labour values