Adam Dance MP, Member of Parliament for Yeovil, was elected as the Liberal Democrat MP for Yeovil in July 2024, and is looking for an enthusiastic, professional and organised person to join his team as an Caseworker (Outreach).

The role will be based in his Yeovil office, and is an exciting opportunity to join a friendly, supportive team and become an integral part of supporting consituents, and will include at least 1 day per week of remote work in the constituency talking to residents and businesses.

Responsibilities will include:

• Dealing with a large number of standard queries by telephone, email or face-to-face
• Managing and progressing a varied portfolio of casework, including logging cases, taking appropriate actions promptly and monitoring progress
• Drafting enquiries to government agencies on behalf of constituents
• Maintaining up-to-date knowledge of relevant guidelines and legislation as appropriate in dealing with casework
• Competent use of IT including casework management system & Microsoft Office
• Accompanying the MP to advice surgeries and visits in the constituency
• Remote work throughout the constituency speaking to residents and businesses, logging queries and issues to ensure appropriate action is taken and ensuring timely feedback is given.

Essential criteria:

• A good knowledge of Yeovil & South Somerset and the services available to local people
• Strong written, communication and analytical skills with a good telephone manner and attention to detail
• Excellent interpersonal skills - both face to face and on the telephone, displaying a confident, and empathetic manner.
• Excellent command of written English is required to produce high quality correspondence, representing the MP in letters and emails
• Experience of keeping professional notes and accurate records
• Ability to carry out tasks quickly and to a high standard
• Full UK driving licence

Highly desirable criteria:

• Previous experience of working in a similar role
• Flexibility to work on the occasional evening and weekend will be required, which will be compensated with time off in lieu.