We are looking for a highly organised, compassionate and proactive Caseworker to join Michelle Scrogham MP’s constituency office.

This important role supports constituents who contact the office for assistance with a wide range of issues.

Key responsibilities

• Assist with constituency surgeries, meetings and follow-up actions as required.
• Attend constituency meetings and represent the office as appropriate.
• Respond to a high volume of enquiries from constituents by telephone, email, social media and face to face.
• Assist with complex constituency cases, maintaining communication with constituents and relevant organisations where necessary.
• Draft clear, accurate and appropriate responses to constituents.
• Gather relevant information and liaise with appropriate organisations to help progress and resolve cases.
• Record and log all cases accurately, monitoring progress and ensuring agreed actions are followed through.
• Maintain accurate and confidential records in accordance with data protection legislation.
• Ensure all cases are dealt with promptly, sensitively, professionally and in accordance with the MP’s approach and office procedures.
• Handle sensitive personal information responsibly and maintain strict confidentiality at all times.
• Support the wider constituency team with meetings, surgeries and other activities as required.

About you

• Excellent written and verbal communication skills.
• Approachable, empathetic and able to deal sensitively with people experiencing difficult circumstances.
• Can manage a busy and varied workload.
• Strong attention to detail and excellent organisational skills.
• Confident communicating with constituents and external organisations by phone, email and in person.
• Can gather, assess and communicate information clearly.
• Understands the importance of confidentiality.
• Able to work independently while contributing positively to a small, busy team.
• Demonstrates sound judgement, discretion and professionalism.
• Previous experience of casework, constituency work, public-facing services or a similar environment would be advantageous.

The role will be based in the constituency office, 3 days a week. There may be an occasional requirement to work outside normal office hours.