Deirdre Costigan MP is seeking a Caseworker to join her team in Southall. The successful candidate will support the Senior Casework Team in managing a busy caseload. The role involves handling constituency casework, drafting correspondence and supporting campaigns. The postholder will liaise with government departments, local authorities and other organisations to progress cases and secure outcomes for constituents.

The Caseworker will also help identify trends and emerging issues from casework, sharing insights with the Parliamentary team to inform campaigns and parliamentary priorities. Ealing Southall is a very diverse constituency and knowledge of a relevant community language such as Punjabi, would be desirable in this role.

Key Responsibilities

• Assist with MP advice surgeries, coffee mornings, community events and follow up as appropriate.
• Attend constituency meetings and stakeholder meetings as required.
• Handle a high volume of routine enquiries and assist with more complex casework from members of the public via telephone, email and face-to-face interactions.
• Support Senior Caseworkers in progressing constituency casework and resolving constituent issues effectively.
• Research and draft mass campaign responses to constituents regarding government policy and parliamentary matters.
• Produce high-quality written responses to constituent enquiries.
• Identify trends and recurring issues arising from constituency casework and communicate these effectively to the Parliamentary team to help shape campaigns, policy priorities and parliamentary interventions.
• Log all cases, monitor progress and ensure all identified actions are completed.
• Occasional work outside normal office hours, including attending events with the MP when required.

Essential Criteria

• Excellent interpersonal skills and written communication abilities.
• Ability to draft letters and emails to a high professional standard.
• Ability to work proactively and independently, as well as collaboratively within a small team.
• Ability to work in a fast-paced environment and manage competing priorities
• Commitment to the aims and values of the Labour Party.

Desirable Criteria

• Previous casework experience.
• Ability to speak a community language relevant to residents of Ealing Southall, Punjabi.