Job Details

Yvette Cooper is looking for a Constituency Support Manager to join her constituency office. Working closely with the Head of Office, the successful candidate will play a key role in managing the MP’s diary, supporting constituents with casework and helping to coordinate and manage the office team.

Key Responsibilities

• Manage all aspects of the MP’s constituency diary.
• Assist with surgeries and other meetings and follow up as appropriate.
• Engage professionally, confidentially with care and integrity with members of the public, through telephone enquiries, social media, emails and face to face.
• Ensure all cases are logged; monitor progress and ensure all identified actions are taken.
• Ensure that all cases and decisions are properly documented, writing clear concise reports containing analysis, explanation of the findings and conclusions, and appropriate action plan, to include monitoring and communication procedures.
• Exercise a high level of autonomy in reaching decisions on cases based on the evidence.
• Gather relevant information to resolve or progress cases.
• Liaise and engage with external providers and suppliers as and when required.
• Liaise with Government agencies, voluntary sector and others to resolve constituency matters.
• Provide briefings for the MP.
• Respond professionally, sensitively, confidentially and with integrity to routine correspondence and enquiries by email, telephone, social media and face to face from constituents, the media, lobbyists and pressure groups.
• Supervise other members of staff including coaching and mentoring.
• There may be requirement for the role holder to work outside of normal hours and travel for work occasionally

Skills and Experience:

• Good verbal and written communication skills
• Strong organisational skills, ability to work under pressure and meet deadlines
• Strong political sensitivity and ability to use initiative when appropriate.
• Excellent administrative and organisational skills, with strong attention to detail.
• Ability to prioritise tasks effectively.
• Ability to handle confidential matters with discretion.
• Understanding relationship between constituency and parliament - knowledge/experience Wakefield District / West Yorkshire an advantage.