We are looking for a highly organised, compassionate and proactive Caseworker to join the constituency office of Bill Esterson MP. This important role supports constituents who contact the office for assistance with a wide range of issues.

Applicants should have a strong command of written and verbal English, an excellent telephone manner, and a genuine passion for helping the residents of Sefton Central.

This role would suit someone with previous casework experience, although applications from individuals without direct casework experience will also be considered.

Key Responsibilities

• Handle a high volume of enquiries, alongside more complex casework, received by phone, email, social media and in person.
• Attend constituency meetings as required.
• Draft correspondence on behalf of the MP.
• Gather relevant information and liaise with appropriate organisations to help progress and resolve cases.
• Ensure all information is handled confidentially and in accordance with data protection legislation.
• Manage cases promptly, sensitively, professionally and in accordance with the MP’s approach and office procedures.
• Record and log all cases accurately, monitoring progress and ensuring agreed actions are followed through.
• Retain records and information in line with the Data Protection Act.
• Support the wider constituency team with meetings, surgeries and other activities as required.
• There may be a requirement to travel occasionally and work outside normal office hours when necessary.

Person Specification

Essential

• Excellent written and verbal communication skills
• Approachable, empathetic and able to deal sensitively with people experiencing difficult circumstances
• Can manage a busy and varied workload
• Strong attention to detail and excellent organisational skills
• Confident communicating with constituents and external organisations by phone, email and in person
• Can gather, assess and communicate information clearly.
• Understand the importance of confidentiality.
• Able to work independently while contributing positively to a small, busy team.
• Demonstrate sound judgement, discretion and professionalism
• Sympathy with the aims and values of the Labour Party

Desirable

• Previous experience of casework, constituency work, public-facing services or a similar environment
• Knowledge of issues affecting Sefton Central residents