Layla Moran is seeking an experienced and highly organised Senior Caseworker to take a leading role in the delivery of constituency casework from her Oxford West and Abingdon office.

As a senior member of a small, busy team, you will manage a complex caseload while providing day-to-day guidance and support to colleagues. You will identify emerging and recurring issues affecting constituents and help ensure that cases are dealt with efficiently, consistently and to a high professional standard. Above all, you will help ensure that constituents approaching the office for support receive an effective, responsive and compassionate service.

Key Responsibilities

• Manage a substantial caseload of complex and sensitive cases
• Support and supervise casework staff, helping to maintain high standards across the team
• Monitor casework workflows and ensure cases are progressed efficiently and appropriately
• Identify themes and trends arising from constituent correspondence and local issues
• Maintain case records in line with data protection legislation
• Build and maintain effective relationships with local authorities, public bodies, community groups and other stakeholders
• Organise and support constituency surgeries and visits
• Produce reports on casework activity and outcomes
• Represent the office professionally, acting with integrity, discretion and sensitivity at all times
• Contribute to wider constituency priorities and projects as required

Essential Skills and Experience

• Experience managing a complex caseload
• Experience supervising, mentoring or supporting colleagues
• Excellent organisational skills and the ability to manage competing priorities
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Ability to handle sensitive and confidential information with professionalism and discretion
• Strong stakeholder management and relationship-building skills
• Ability to work as part of a small team and the confidence to operate independently
• Commitment to delivering an excellent service to constituents
• Strong attention to detail and record-keeping skills

Desirable Skills and Experience

• Experience in a parliamentary, political, public sector, advocacy or casework environment
• Experience using casework management systems and databases
• Knowledge of issues affecting residents across Oxford West and Abingdon