Jen Craft MP is looking for a dedicated, organised, and compassionate caseworker to join her team as short-term cover.

This is a rewarding, fast-paced role where you can make a real difference, managing a portfolio of casework to provide advice and support to Jen’s constituents on a range of issues.

This is a fixed-term position until 31 March 2027, with the possibility of extension.

The role is available on a full-time basis, although applications from candidates seeking part-time working arrangements will also be considered. The successful candidate can be based in Westminster, Thurrock, or work remotely.

Key Responsibilities: 

• Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, and face to face.
• Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP.
• Log all cases; monitor progress and ensure all identified actions are taken.
• Produce high-quality written communication to constituents on behalf of the MP and prepare briefings on constituency issues.
• Assist with surgeries and accompany the MP to visits in the constituency and follow up as appropriate.
• There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally.

Skills and Experience: 

• Excellent interpersonal and communication skills, both written and in person.
• Strong organisational skills and attention to detail.
• Ability to handle complex enquiries from constituents in a compassionate, understanding and sensitive manner.
• Ability to deal with and prioritise a large and varied workload and work well under pressure.
• Previous casework experience desirable but not essential.
• An interest in politics and a commitment to the aims, values, and objectives of the Labour Party.