Fixed term contract until the end of the financial year, with the possibility of extending.

Linsey Farnsworth MP is looking for an excellent candidate to join her newly established, friendly and busy constituency team as a caseworker in Amber Valley.

This is a perfect opportunity for someone with excellent casework and communication skills, who works well in a small team and has a desire to help find solutions to problems.

We are looking for an individual who is sympathetic to the aims and values of the Labour Party.

Responsibilities will include:

• Attend/assist with constituency surgeries and meetings.
• Manage and progress a varied portfolio of casework, including logging cases, taking appropriate actions promptly, monitoring progress, analysing patterns of enquiries, and producing reports.
• Liaising with Government agencies, councils, the voluntary sector and other organisations to help resolve cases.
• Responding to correspondence and enquiries from constituents, including drafting letters, emails and documents to a professional standard.
• Retaining records and information confidentially and in line with the Data Protection Act and our Privacy Policy.
• Providing administrative support for the office.
Essential skills:
• Excellent interpersonal, oral and written communication skills, with a polite, confident and emphatic approach to public engagement.
• Excellent IT skills, including the ability to use a casework tracking system (training given), MS Office Applications (Word, Excel and Outlook), Internet and Intranet.
• Motivated to work independently as well as the ability to work effectively as part of a small team.
• Good office administration skills.
• Good telephone and face to face manner and the ability to demonstrate patience and empathy.

The hours for this role can be flexible over the working week to meet the needs of the office and also to accommodate the most suitable candidate.