This is an exciting opportunity to work for Emily Darlington Labour MP for Milton Keynes Central. 

Emily is looking for a hardworking, enthusiastic, and forward-thinking individual to join her team. The successful candidate will work closely with colleagues to deliver high-quality, timely and effective correspondence on personal casework. They will play an important role in ensuring constituents are supported and receive a responsive and well-informed service from Emily.

Key Responsibilities

• Managing large numbers of standard queries from members of the public by phone, email, social media or face to face.
• Managing more complex and sensitive issues including housing, immigration, crime and anti-social behaviour.
• Ensuring timely and accurate responses, including proactive updates to constituents.
• Answering and responding to constituent calls.
• Consulting with government agencies, voluntary sector and others to resolve constituency matters.
• Escalating casework enquiries to ministerial level where appropriate.
• Ensure records are kept and information managed confidentially in line with the data protection legislation.
• There will be an occasional need for weekend work to support with surgery appointments.

Essential skills

• Highly organised and efficient, with an eye for detail.
• Excellent written and oral communication skills and IT skills, including proficiency with Microsoft Office.
• Ability to prioritise, plan and respond to a high volume of diverse work.
• Ability to work both proactively and reactively often at speed.
• Ability to work independently and to confidently use your own initiative, as well as work effectively as part of a team.
• Good with people, empathetic and able to remain kind and polite with everyone.

Desirable experience

• Experience of a public facing customer service or casework role.
• Experience with casework management systems.
• Experience handling confidential/sensitive information in a professional environment
• Experience handling telephone correspondence in a customer-facing setting.
• Experience producing briefings or notes for meetings.
• An interest in politics and knowledge of the role of an MP.
• Sympathetic to the aims and values of the Labour Party.