Andy MacNae MP is looking for a committed and organised full-time Caseworker/Communications Officer.

The initial contract will be for 5 months to cover staff leave/maternity, with a view to extend should budgets allow.

The Role holder will support Andy to be an advocate for, and support constituents on a range of issues. The successful applicant will be able to deal with a complex caseload while being supported by the Senior Caseworker Team Manager.

As well as Casework, the post will also include supporting Andy’s Senior Comms Officer to produce a range of content and media, as well as working independently on communications and campaigns. Experience with graphic design and various social media platforms preferable.

Key Responsibilities:

• Deal with large numbers of standard queries, as well as assist on more complex cases from constituents

• Ensure records are kept and information managed confidentially in line with data protection

• Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with set-out processes

• Gather relevant information to assist with resolving cases

• Log all cases; monitor progress and ensure all identified actions are taken

• Assist surgeries and other meetings and follow up as appropriate

• Manage and monitor social media enquiries.

• Support on producing video, written & other digital content for social media channels and website, publicising Andy’s work in the constituency

• Produce press releases, liaise with the media, meeting deadlines as appropriate

• There may be a requirement for the role holder to work outside of the normal working hours and travel.

Required skills and values

• Ability to deal with and prioritise a large and varied caseload, and work well under pressure

• Ability to manage expectations in sometimes challenging circumstances

• Excellent interpersonal and written communication skills

• Good IT skills

• Collaborative

• Organised

• Ability to draft letters and emails to a high professional standard

• Willingness to develop knowledge in specialist areas

• Ability to work independently and as part of a small team

• Discretion and professionalism

• Sympathetic to the aims, values and objectives of the Labour Party