This is an exciting opportunity to work for Polly Billington Labour MP for East Thanet.

Polly is looking for a hardworking, enthusiastic, and compassionate caseworker to join her team as short term cover. The successful candidate will work closely with colleagues to deliver high-quality, timely and effective correspondence on personal casework.

This is a rewarding, fast paced role where you can make a real difference and will play an important role in ensuring constituents are supported and receive a responsive and well-informed service from Polly.

Caseworker - part time (20hrs/week)

Key Responsibilities
• Managing large numbers of standard queries from members of the public by phone, email, social media or face to face.
• Managing more complex and sensitive issues including housing, immigration, crime and anti-social behaviour.
• Ensuring timely and accurate responses, including proactive updates to constituents.
• Consulting with government agencies, voluntary sector and others to resolve constituency matters.
• Ensure records are kept and information managed confidentially in line with the data protection legislation.

Essential skills
• Highly organised and efficient, with an eye for detail.
• Excellent written and oral communication skills and IT skills, including proficiency with Microsoft Office.
• Ability to work independently and to confidently use your own initiative, as well as work effectively as part of a team.
• Good with people, empathetic and able to remain kind and polite with everyone.
Desirable experience
• Experience of a public facing customer service or casework role.
• Experience with casework management systems.
• Experience handling confidential/sensitive information in a professional environment
• Experience handling telephone correspondence in a customer-facing setting.
• An interest in politics and knowledge of the role of an MP.
• Sympathetic to the aims and values of the Labour Party.