This is an exciting opportunity to work for Polly Billington Labour MP for East Thanet.

Polly is looking for a hardworking and enthusiastic casework administrator to join her team as short term cover. The successful candidate will work closely with colleagues to deliver high-quality, timely and effective correspondence on personal casework and provide administrative support to a busy constituency office.

This is a rewarding role where you can make a real difference and will play an important role in ensuring constituents are supported and receive a responsive and well-informed service from Polly.

Key Responsibilities

• Managing large numbers of standard queries from members of the public by phone, email, social media or face to face.
• Ensuring timely and accurate responses, including proactive updates are sent to constituents.
• Answering and responding to constituent calls.
• Ensure records are kept and information managed confidentially in line with the data protection legislation.
Oranising and producing hard copy responses to constituents to ensure Polly is able to commmunicate to those consituents who are digitally excluded.
• There will be an occasional need for weekend work to support with surgery appointments

Essential skills
• Highly organised and efficient, with an eye for detail.
• Excellent written and oral communication skills and IT skills, including proficiency with Microsoft Office.
• Ability to prioritise, plan and respond to a high volume of diverse work.
• Ability to work both proactively and reactively often at speed.
• Good with people, empathetic and able to remain kind and polite with everyone.
Desirable experience
• Experience of a public facing customer service or casework role.
• Experience with casework management systems.
• Experience handling confidential/sensitive information in a professional environment
• Experience handling telephone correspondence in a customer-facing setting.
• An interest in politics and knowledge of the role of an MP.
• Sympathetic to the aims and values of the Labour Party.