WIG is seeking a commercially driven and relationship-focused Head of Membership to lead the growth, retention and development of its community of over 250 member organisations across the public, private and not-for-profit sectors. Reporting to the Director of Membership & Marketing, the role combines strategic leadership, business development and senior stakeholder management, with responsibility for ensuring members receive exceptional value and that renewal and growth targets are achieved.
The successful candidate will lead a team of four, manage a portfolio of senior member relationships, and drive membership acquisition through engagement with C-suite and director-level stakeholders. They will develop and deliver membership strategies aligned with WIG's organisational objectives, oversee budgets and forecasting, and identify opportunities to strengthen member engagement and expand the membership base.
A key aspect of the role is acting as WIG's voice of member insight, gathering and analysing intelligence on member priorities, policy interests and engagement trends to help shape WIG's services and programmes. The postholder will work closely with colleagues across Membership, Marketing, Partnerships, Policy and Leadership teams to ensure members maximise the benefits of their membership and identify opportunities for collaboration and business growth.
The role requires a strong commercial mindset, proven experience in business development, account management or membership leadership, and the ability to build trusted relationships with senior leaders across sectors. Candidates should have experience leading and developing high-performing teams, managing financial targets and using CRM systems to inform strategy and reporting.
Essential experience includes:
Senior leadership experience within membership, sales, account management or stakeholder engagement.
Track record of exceeding revenue and growth targets through business development, upselling and cross-selling.
Experience managing and coaching commercially accountable teams.
Strong relationship management skills with senior leaders in government, business or civil society.
Budget management, forecasting and performance reporting experience.
Interest in public policy and cross-sector collaboration.