This is an important and exciting opportunity to work with Daisy Cooper MP. The successful candidate will support constituents by providing advice, advocacy and assistance across a range of casework issues.

The role is ideal for someone who is organised, empathetic and motivated to help residents navigate complex problems. You will manage a varied casework caseload, liaise with public bodies and agencies, and work to secure the best possible outcomes for constituents.

Main Duties

Manage and progress a caseload of constituency casework, ensuring matters are handled efficiently, accurately and sensitively.
Provide information, advice and support to constituents on issues including immigration, housing, welfare benefits, planning, healthcare and other public services.
Liaise with government departments, local authorities, public bodies and third-party organisations to resolve constituents' concerns.
Communicate with constituents clearly and professionally in person, by telephone, email and letter.
Maintain accurate and confidential case records in accordance with data protection requirements.
Draft correspondence on behalf of the MP relating to individual casework matters.
Research local and national issues relevant to constituent enquiries and support the MP's work.
Draft responses to policy and campaign-related correspondence from constituents.
Attend constituency surgeries and meetings where required.
Ensure all casework is handled in accordance with parliamentary standards and office procedures.

Skills Required

Excellent written and verbal communication skills.
Strong research and analytical skills.
Excellent organisational skills, with the ability to manage a varied workload and competing priorities.
A tenacious and proactive approach to problem solving.
Ability to understand and advise on issues relating to housing, welfare benefits, immigration, local government and related matters.
Strong interpersonal skills and the ability to work sensitively with people facing difficult circumstances.
Ability to work both independently and as part of a team.
Good understanding of office IT systems and casework management databases.
High levels of discretion and an understanding of confidentiality.
Awareness of the role of MPs, Parliament and public services.