Key Responsibilities

• Dealing with general enquiries and constituency casework effectively and efficiently.
• Investigating and responding to issues raised through correspondence, telephone calls, emails and surgeries.
• Communicating and corresponding with internal and external agencies including MSPs, parliamentary staff, members of the public, media, public agencies and other relevant stakeholders.
• Attending surgeries as required and supporting community engagement activities.
• Other duties include drafting letters and reports, diary management, managing the office budget and maintaining the electronic and manual filing system along with other administrative tasks.

Essential Criteria

• Strong organisational and administrative skills
• Accuracy and attention to detail.
• Working knowledge of Microsoft Office.
• Knowledge and understanding of issues affecting the local community.
• Effective verbal and written communication skills.