Description of Duties
• Logging and replying to constituents’ emails
• Dealing with daily queries from members of the public by phone or in person
• Gather relevant information from constituents in order to progress or close cases
• Providing advice, information and support to constituents on a variety of issues, through liaison with Government agencies, the local Council and others
• Keeping accurate records, in line with Data Protection
• Undertaking general administrative/secretarial tasks
• Arranging surgery appointments and other meetings to assist the MP in dealing with constituents’ issues
• Using the CaseworkerMP system
• Undertake other duties within the constituency office as required

Essential Skills
• Excellent written communication skills
• Good administrative and IT skills
• Be able to produce a high volume of accurate written responses under time pressure
• Ability to work proactively and independently as part of a small team
• Be a good communicator who can empathise with others