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Reference: 88839

Date Added: 17 May 2023
Closing Date: 5 June 2023

Job Title: Caseworker

Working For: Andy McDonald MP (Middlesborough)

Location: Middlesbrough

Salary: £32,000

Length of Contract: Permanent

Job Details

  • Gather relevant information to assist with resolving cases
  • Log all cases; monitor progress and ensure all identified actions are taken
  • Ensure records are kept and information managed confidentially in line with the data protection legislation
  • Draft responses to constituents
  • Ensure that each case is dealt with promptly, sensitively, confidentially, and accurately in accordance with the MP
  • Gather relevant information to resolve or progress cases
  • Database management using office software (e.g. Microsoft Office) to handle administration of cases
  • Assist with surgeries and other meetings and follow up as appropriate
  • Take initial action on queries from members of the public, including responding on behalf of the MP as appropriate
  • Manage and monitor incoming calls, face to face enquiries, emails, and social media enquiries, dealing with cases that do not need to be transferred to a caseworker. Ensure all enquiries are dealt with in a timely manner
  • Manage and progress portfolio of casework appropriately
  • Expectation to attend external appointments with the MP where necessary.

Upon appointment you will be required to apply for security clearance, undertaken by the Security Vetting and Pass Office. See Members’ Staff Security Clearance page for further info. MPs generally pay staff in accordance with IPSA guidelines.

Closing Date: 5 June 2023

Interview/Start Dates

Interview Dates from Monday 12th June

Start dates TBC with successful candidate

Application Details

Please send a CV and covering letter to: andy.mcdonald.2nd@parliament.uk

Should you require any more details please also email the inbox above.

We will acknowledge only successful applicants.

Website: http://www.andymcdonaldmp.org

Additional Notes